Privacy Policy
Last Updated: August 17, 2026
At Maria Educational Trade, we respect your privacy and are committed to protecting the personal information you share with us. We sell educational learning materials, Montessori items, teaching resources, and related educational products, and we understand that our customers may include parents, teachers, schools, childcare centres, educational institutions, and other buyers.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have when you purchase our products or communicate with us.
By using our website, placing an order, contacting us, or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order or communicate with Maria Educational Trade, we may collect information that is necessary to process and deliver your purchase.
This may include:
Full name
Delivery address
Phone number
Email address
Billing information, where applicable
Order and purchase details
Product preferences and enquiries
Information you provide when contacting our customer support team
We only request information that is reasonably necessary to provide our products and services.
If you contact us through phone, email, social media, messaging applications, or other communication channels, we may retain relevant information from that communication so that we can respond to your enquiry and provide better customer service.
2. Information Related to Orders
When you purchase Montessori learning materials or other educational products from us, we use the information you provide to process your order.
For example, your name and phone number may be required to confirm your order, while your delivery address is required to send your products to the correct location.
We may also keep records of your orders, including:
Products purchased
Order date
Quantity and order value
Delivery information
Exchange or return information
Customer service communications related to the order
Maintaining these records helps us manage orders, respond to customer questions, process returns and exchanges, and improve our services.
3. How We Use Your Information
Maria Educational Trade may use your personal information for legitimate business and customer-service purposes, including:
Processing and confirming your orders.
Arranging delivery of educational and Montessori products.
Contacting you about your order or delivery.
Responding to questions, complaints, and customer support requests.
Processing eligible exchanges, returns, and refunds.
Maintaining appropriate sales and transaction records.
Improving our products, website, delivery service, and customer experience.
Sending information about our products, offers, or services where permitted and appropriate.
Preventing fraudulent, unauthorized, or potentially harmful transactions.
Meeting applicable legal or regulatory requirements.
We do not collect personal information simply for the sake of collecting it. Our aim is to use information responsibly and only when it has a reasonable purpose connected with our business.
4. Online Delivery and Shipping Information
Because Maria Educational Trade provides online ordering and delivery services, certain personal information must be shared with delivery personnel or shipping partners when necessary to complete an order.
For example, a delivery provider may need your:
Name
Phone number
Delivery address
Order or package information
This information is provided only to the extent reasonably necessary to complete the delivery.
Inside Butwal, delivery is free according to our Shipping Policy. For orders outside Butwal, applicable delivery or shipping charges may apply depending on the destination and delivery service.
We encourage customers to provide accurate delivery information when placing an order to avoid unnecessary delivery delays.
5. Payment Information
Where online or electronic payment services are available, payment transactions may be processed through third-party payment providers or financial institutions.
Maria Educational Trade may receive basic transaction information needed to confirm whether a payment has been successfully completed. We do not intend to store sensitive payment credentials, such as complete card numbers, when payment processing is handled securely by an external payment provider.
Customers should review the privacy and security policies of the payment provider they choose to use.
6. Cookies and Website Information
If our website uses cookies or similar technologies, these technologies may collect limited information about how visitors interact with our website.
Cookies may help us:
Keep the website functioning properly
Remember certain preferences
Understand website usage
Improve website performance
Provide a more convenient browsing experience
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
7. Website Analytics and Third-Party Services
We may use trusted third-party services to help us understand website performance, improve our online store, process payments, communicate with customers, or provide delivery-related services.
These third parties may process information on our behalf only for the services they provide.
Where third-party services are used, we aim to work with providers that maintain appropriate security and privacy practices.
Third-party websites, payment services, social media platforms, or other external services may have their own privacy policies. We encourage customers to review those policies when using such services.
8. Marketing Communications
From time to time, Maria Educational Trade may provide information about new Montessori materials, educational learning products, special offers, discounts, or other services.
We will respect applicable communication preferences. If you do not wish to receive promotional communications from us, you may contact us and request that such communications be stopped.
Please note that even if you opt out of promotional messages, we may still contact you when necessary regarding an existing order, delivery, payment, return, exchange, refund, or other important service-related matter.
9. Protection of Personal Information
We take reasonable steps to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.
Access to customer information is limited to people or service providers who reasonably need the information to perform their responsibilities.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
10. Sharing of Personal Information
Maria Educational Trade does not sell or rent customers' personal information as a normal business practice.
We may share limited information when reasonably necessary with:
Delivery and shipping partners
Payment service providers
Website or technology service providers
Professional service providers
Government or regulatory authorities where legally required
Information shared with service providers should be limited to what is necessary for the relevant service.
We may also disclose information when reasonably necessary to protect our customers, business, website, property, or legal rights.
11. Children's Privacy
Our products include educational learning materials and Montessori items that may be purchased for children. However, our online services are intended for parents, guardians, teachers, schools, institutions, and other responsible purchasers rather than for children to independently place orders.
We do not knowingly request unnecessary personal information directly from children.
Parents or guardians who believe that a child has provided personal information to us unnecessarily may contact us so that we can review and address the matter appropriately.
12. Data Retention
We retain customer information only for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, accounting, legal obligations, dispute resolution, and business records.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
13. Your Privacy Choices
You may contact Maria Educational Trade to ask about the personal information we hold about you or to request appropriate corrections where your information is inaccurate.
Depending on the circumstances and applicable requirements, you may also request that certain information be deleted or that promotional communications be stopped.
Some information may need to be retained when required for legitimate business purposes, order records, legal obligations, accounting, fraud prevention, or dispute resolution.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change.
When changes are made, the updated version will be published on our website with a revised Last Updated date.
We encourage customers to review this page periodically so they remain informed about how their information is handled.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Maria Educational Trade handles your personal information, please contact us.
Maria Educational Trade
Phone: +977 984-7196763
We value the trust of our customers and are committed to handling personal information responsibly while providing quality Montessori educational materials, learning resources, and online delivery services.
Maria Educational Trade – Educational Learning Materials & Montessori Items
